Using software on a digital telephone switch capable of serving 100,00 customers to provide call centers with a direct link to computer files

For three years as a senior technical writer for Northern Telecom, I specialized in a product that links a telephone switch to computer files. In a physician’s office, for example, CompuCall provides the doctor with a patient’s records. Provision takes place when the caller ID number of the patient appears. The doctor then instantaneously is looking at your chart before you say, Hello.

Right now, I am posting marketing material I wrote on CompuCall. Then after scanning, I will display more hard core documentation; such as a study of wideband and voice capability within a sophisticated digital telephone switch.

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